Returns & Exchanges

At Buybigjoe, we want you to love your home comfort products, which is why we offer a 30-day return window for items in their original condition. If your new bean bag or furniture piece isn't the perfect fit for your space, we are here to help make the return process seamless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully place the item in its original shipping box or a similar sturdy container, ensuring all tags and protective covers are included.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and securely affix it to the outside of your package.

• 4.
  Drop Off and Refund

  Take your package to any authorized carrier location; once our warehouse inspects the return, your refund will be processed within 5-7 business days.